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What makes DearLoma phone cases unique?
At Dear Loma, we donât just sell phone casesâwe help you tell your story. Each case is custom-made through a Print-on-Demand process, meaning your case is printed especially for you after you place your order. Whether you choose from one of our curated designs or upload your own, youâll receive a phone case thatâs totally unique and never mass-produced. Our goal is to combine personal style with quality craftsmanship you can see and feel.
Can I upload my own design or photo?
Yes, absolutely! We love when customers bring their own creativity. You can upload your photo, artwork, or custom design directly on the product page before checkout. Please make sure the file is clear, high-resolution (at least 300dpi) for best results. If we notice any issues with the quality, weâll contact you before printing.
What if I selected the wrong phone model?
Mistakes happen! If you ordered the wrong phone model, please contact us within 12 hours at [your contact email]. As long as we havenât started printing, weâll gladly update your order. Once production begins, changes canât be made due to the made-to-order nature of our process.
Can I cancel or change my order after placing it?
Yes, you can cancel or modify your order within 12 hours of placing it. Just reach out to our support team. After that window, your design enters production, and we wonât be able to make changes or issue cancellations. Please double-check all details before confirming your order!
What materials are your phone cases made from? Will they protect my phone?
Our phone cases are designed for style and everyday protection. We offer:
Soft TPU (Thermoplastic Polyurethane) cases that are flexible, shock-absorbent, and grippy.
Hybrid Cases with a hard outer shell and soft bumper edges for extra durability.
They provide scratch resistance, drop protection, and a snug fit for your deviceâall while showing off your custom design.
Will the design fade, crack, or peel off?
No. We use advanced UV printing technology that bonds the ink directly to the surface of the case, creating a long-lasting, vibrant image that wonât fade, crack, or peel over time. We also perform quality checks to ensure your design prints exactly as intended.
How do I care for my custom phone case?
To keep your case looking new:
Gently wipe it with a soft, damp cloth
Avoid harsh chemicals, abrasive cleaners, or prolonged sun exposure
Your case is made to last, and proper care ensures it stays vibrant for the long run.