




Q&A
What makes DearLoma unique?
At DearLoma, we don’t just create gifts—we create memories. Every item is made-to-order with your personal touch, ensuring it’s one-of-a-kind and never mass-produced. From festive holidays to life’s special moments, our mission is to turn your love, stories, and style into meaningful keepsakes that last.
Can I upload my own design or photo?
Yes, absolutely! We love when customers bring their own creativity. You can upload your photo, artwork, or custom design directly on the product page before checkout. Please make sure the file is clear, high-resolution (at least 300dpi) for best results. If we notice any issues with the quality, we’ll contact you before printing.
What if I selected the wrong product?
Mistakes happen! If you ordered the wrong product, please contact us as soon as possible—within 12 hours of placing your order—so we can help fix it. After production begins, changes unfortunately can’t be made because each item is custom-made to order.
Can I cancel or change my order after placing it?
Yes, you can cancel or modify your order within 12 hours of placing it. Just reach out to our support team. After that window, your design enters production, and we won’t be able to make changes or issue cancellations. Please double-check all details before confirming your order!
How do I contact you?
We’d love to hear from you! 💌 Whether you have a question, need help with your order, or just want to share your story, our team is here for you:
📞 Call us at +1 213-908-1776
📧 Email us at support@dearloma.com